HOW TO FILE A
COMPLAINT OR COMPLIMENT

A complaint or compliment may be submitted to any supervisor or command officer of the police department, or directly to the Chief of Police. Supervisors are on-duty at all times and can be contacted as follows:


By Telephone:

(847) 368-5000


By Mail or in Person:

Arlington Helghts Police Department

200 E. Sigwalt Street
Arlington Heights, lllinois 60005


A complaint may be made by any person, prisoner, or employee. Complaints may be made in person, by telephone, or by mail. They can also be made anonymously.

In accordance with Illinois Compiled Statutes Chapter 50 ILCS 725/3.B(b ), complaints involving the allegation of criminal misconduct or major procedural misconduct will require a Sworn Affidavit signed by the complainant.


COMPLAINT DISPOSITIONS

Upon completion of a formal investigation, a
written report Is submitted to the Deputy
Chief of the Administrative Services
Division. The report is then reviewed by the
Chief of Police.


The Chief of Police determines the final
disposition of a complaint. Dispositions can
be classified as follows:


• Unfounded Complaint

• Proper Conduct

• Insufficient Evidence

• Improper Conduct

• Policy Failure


If a complaint is made in good faith and the officer or employee is ultimately exonerated, the case is considered closed and no further action Is taken.

If it is determined that the allegation of criminal or procedural misconduct is substantiated, the Chief of Police will determine a final resolution.

If it is determined that an allegation was false or intended to embarrass or discredit an officer or employee, the complainant may be subject to criminal charges and/or a civil suit by the Department member.